CRM to IOT: OSF, Salesforce, and Arrayent

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OSF Global Services is using the Arrayent Connect Platform as part of a unique, integrated CRM to IoT solution with Salesforce. In this video, OSF walks through a scenario where a customer of a web-enabled product is alerted to a potential issue, while the product’s customer service team is notified simultaneously.

Arrayent provides the underlying platform that enables connectivity among the different players. Because Arrayent empowers smart products and systems connectivity, there is an easy connection that can be made with application vendors like Salesforce so they can deliver real-time support and even foresee possible problems before they arise.

As you’ll see in this video, what once was a complex set of business processes and alerts can now be managed efficiently through a cloud connectivity network. That helps businesses reduce cost and maintain a tight relationship with custom

ers.